Refund policy

Return Policy

We want you (and your little ones!) to be 100% happy with your purchase, and if not, you can simply request a return within 30 days from delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. You’ll also need to cover the cost of returning the Superspace Set or accessories to us.

To start a return, contact us at hello@getsuperspace.com with your order number and reason for return. If your request is accepted, we’ll provide you with return instructions. Items returned to Superspace without prior approval will not be accepted. 

The Customer is responsible for arranging return shipping using a tracked method and providing us with the tracking information as soon as possible to avoid processing delay. Our warehouse is closed to the public, and any items left at the warehouse without approval will not be accepted as returned. Items must be returned (or dispatched for return) within 14 days from approval or will not be accepted. 

Once the returned item has been received, it will be inspected. Please allow 10 days for this inspection to be completed. Refunds for eligible returns will be processed within 5 business days and any refunded amount will be credited to the original form of payment.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We offer no refunds on any products specifically stated on this Website as non-returnable, including, but not limited to, custom products (such as special orders or personalized items), Kickstarter Rewards, sale items, or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

Once your return has been received, please allow 10 business days for our inspection to be completed. Refunds for eligible returns will be processed within 5 business days and any refunded amount will be credited to the original form of payment.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Refunds on pre-orders

If you would like a refund on an item that has been pre-ordered, please notify us at hello@getsuperspace.com within 14 days of purchase. If the item has not yet shipped and the refund is approved, you will receive a refund of the full amount to your original payment method